The kinds of projects we've been involved with include:
 Management : Employee Satisfaction Audits
Identify and evaluate the extent to which management and leadership in the organisation are performing in relation to the extent to which their staff are committed, loyal and supportive of organisational strategies and initiatives.
In one instance we needed to identify exactly where Employment Equity was ostensibly working but discovered it was not supported by those required to implement it.
The result: Only lip service was in place.
The organisation was able to put specific initiatives in place to overcome the problem and is now well on the road to developing their staff - all population groups.
This time the emphasis was primarily involved with a shift in the mind-set of managers and leaders along with relationship building through personal growth i.e. if I feel OK about me then I feel OK (not threatened) about others.
Customer Satisfaction Audits
What are the true attitudes, opinions and motivations of customers and how can you meet these to gain a greater share of the market, to enhance the loyalty and commitment of current customers, to have current customers sell your product and services to others.
Identifying the sufficiency of the product and / or service to meet, satisfy and over-deliver on the wants, needs and expectations of clients and customers in the marketplace.
Identifying the extent to which internal service wants, needs and expectations of staff are being met and how this can be improved that it impacts on external customer service and satisfaction.
It is much easier to turn a dissatisfied client into a loyal and committed client by handling a negative situation positively and accepting responsibility for poor service!
Employee Satisfaction Audit
Assessing what management and leadership needs to do to obtain the commitment, loyalty and motivation of staff towards the business as well as specific strategies and initiatives.
Employees want to know that their contribution to the business is recognised and appreciated. Without them, there is no business! But, they also need to understand that it's not their right to expect recognition and appreciation when their contribution and commitment is average or below average
Communication Surveys
How effective is internal organisational communication? How / Where can it be improved?
And, external communication? What media needs to be 'employed' to gain the most effective communication to a specific target market e.g. emergent farmers in rural, semi-rural and peri-urban urban areas?
What messages do audiences, consumers, clients and customers want to see, read and hear? How do they want these messages to be broadcast. What is the best way to meet these needs in a way that is most effective for the advertiser?
New Product / Service Surveys
Is there a market for your product or service and just how can it be presented to your potential clients and customers in a way that they will buy it.
What is the present attitude and opinion of your potential market? Do you have to turn negatives into positives or is it more important and of value to emphasize only the positives?
What does your market really want and need and how can you meet each of these in a mutually beneficial way?
Climate and Culture Surveys
What is The culture (perceptions of the organisation) and climate (feelings about working for the organisation) within your organisation
Transport
Just how easy is it to get from the township to one's place of work; all the modes of transport involved as well as the time taken and the impact this has on the work ethic
Audit of Business Attitude to SA Economy
What is the opinion of business towards the South African economy at any given time?
In addition to this, management throughout the bank has been able to evaluate the performance of specific initiatives and strategies that have been introduced from time to time. |
